Privacy Policy

1. Information we collect

From yayas:

• Basic information: full name, mobile number, city or municipality, years of childcare experience, and work preferences (such as live-in or live-out).
• NBI clearance photo. This is sensitive personal information under the Data Privacy Act. We collect it for one purpose only: verifying your identity and clearance status before your profile appears on the job board.

From families: full name, email address, mobile number, city or municipality, an optional video call (Google Meet) link, and the details of job postings you create (schedule, salary range, number and ages of children, and duties).

From all users: account activity on the Platform (job posts, applications, and meet & greet schedules), communications you send us, and basic technical data such as device type and pages visited, which may be collected through cookies and similar technologies for security and analytics.

2. Why we collect it (purposes and legal bases)

• To provide the service(contract): creating your account, displaying profiles and job posts, matching applications, and scheduling meet & greets.
• To verify yaya profiles (consent, given at signup): manually reviewing NBI clearance photos to check that the name matches the account and the clearance is current.
• To keep the community safe (legitimate interest): preventing fraud, fake accounts, and misuse of the Platform.
• To communicate with you (contract and legitimate interest): notifications about applications, schedules, and important service updates.
• To comply with the law (legal obligation): responding to lawful orders of courts or government agencies.

We do not use your personal information for automated decision-making, and we do not sell your personal information to anyone.

3. How we handle NBI clearances

• NBI clearance photos are stored in private, access-controlled storage. They are never displayed publicly, never shown to families, and never shared with other users.
• Only authorized Platform administrators can view them, and only for the purpose of verification.
• What other users see is only a verification status (for example, an “NBI-verified” badge) — never the document itself.
• If your application is rejected or you delete your account, the clearance photo is deleted from our systems within thirty (30) days, except where retention is required by law.

4. What other users can see

• Yaya profiles:families can see your first name, general area (city or municipality), experience, work preferences, and verification status. Your mobile number is shared only when a meet & greet is confirmed.
• Family job posts:yayas can see the job details and the general area (barangay level). A family's exact address and contact details are shared only after a meet & greet is confirmed.

5. Who we share information with

We share personal information only with service providers who help us operate the Platform, under contracts that require them to protect it: web hosting and content delivery (currently Vercel), database and file storage (currently Supabase), email and SMS notification providers, and payment processors for family-side fees. Some of these providers store data on servers outside the Philippines; where they do, we ensure a comparable level of protection as required by the Data Privacy Act.

We may also disclose information when required by law or by a lawful order of a court or government agency, or to protect the safety of our users.

6. How long we keep it

We keep account information while your account is active. If you delete your account, we delete or irreversibly anonymize your personal information within ninety (90) days, except records we are legally required to keep. NBI clearance photos follow the shorter retention rule in Section 3.

7. How we protect it

We use reasonable organizational, physical, and technical security measures, including encrypted connections (HTTPS), access controls on sensitive data, and private storage for identity documents. No system is perfectly secure; if a data breach occurs that is likely to harm you, we will notify you and the National Privacy Commission as required by law.

8. Your rights

Under the Data Privacy Act, you have the right to be informed about how your data is processed; to access a copy of your data; to correct inaccurate data; to object to processing; to request deletion or blocking of data that is unlawfully processed; to data portability; and to claim damages for violations. To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with the law.

If you believe your data privacy rights have been violated, you may also lodge a complaint with the National Privacy Commission (privacy.gov.ph).

9. Children

The Platform is for users who are at least eighteen (18) years old. We do not knowingly collect personal information from minors. Information about children that appears in job postings (such as ages) is provided by their own parents or guardians for the purpose of describing the childcare role.

10. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you through the Platform or by email before the changes take effect. The “Last updated” date at the top shows the latest revision.

11. Contact us

For privacy questions, requests, or concerns, contact the Platform administrator at francisivan.adelan@gmail.com. Please put “Privacy Request” in the subject line.